Article Excerpt: A new study from Botco AI, a HIPAA-compliant conversational marketing platform, surveyed executives from various types of mental and behavioral health facilities and organizations to understand the impact of the pandemic and how it has increased the need for mental health services. Titled “The State of Conversational Automation and Access to Mental Health Services,” the study also focused on how mental health service providers are using technology to interact with current and prospective patients. The biggest learning from the study is that conversational AI (artificial intelligence) is a game-changer for behavioral health care. According to the study, “The pandemic’s social-distancing mandates, lockdowns and restrictions prompted the need for online assistance, virtual appointments and digital interactions to facilitate greater accessibility to mental health care.”
Full Article: https://tinyurl.com/4kna78fb
Article Source: Venture Beat