Article Excerpt: Besides scheduling doctor visits and keeping track of health records, hospital portals offer a way for patients to reach out to their providers with questions. And patients are using the online portals with increasing frequency—patient portal access has seen a 46% increase since the COVID-19 pandemic.
“We want to encourage patients to interact with us through the patient portal, but we get a lot of messages,” says Tim Burdick ’89, MED ’02, associate professor of community and family medicine at the Geisel School of Medicine. “How do we respond to those messages in a timely fashion, and make sure that we’re responding to those messages with the right priorities?”
Thanks to a collaboration between computer science researchers at the Persist Lab led by Assistant Professor Sarah Preum and a team of clinicians from Dartmouth Health working with Burdick, there are solutions on the horizon.
Full Article: https://tinyurl.com/45bferes
Article Source: Dartmouth News